Contact Us

Homelia welcomes all customer inquiries, feedback, and support requests through clearly defined communication channels. The purpose of this page is to provide customers with complete information on how to reach the Homelia team, what kind of assistance can be expected, and how communication is handled throughout the purchase and post-purchase process.

Homelia understands the importance of being reachable to customers. Every inquiry is handled with attention, professionalism, and respect. Whether it’s a question about a product, an existing order, a shipping update, or a return request, the store aims to ensure that communication is efficient and that each concern is properly documented and addressed within reasonable timelines.

Customer Support Hours

Homelia’s customer service operates Monday through Friday from 9 AM to 5 PM (GMT-05:00). During these hours, customers can reach the support team through multiple contact methods. Emails or calls received after business hours are reviewed the next business day.

Response times may vary depending on the nature of the inquiry. General questions are usually addressed within one to two business days, while more complex matters such as return authorizations, order changes, or product verifications may require additional processing time. Homelia’s goal is to ensure that each response contains accurate information and clear instructions for the customer’s convenience.

Available Contact Methods

Email Support
Customers can reach Homelia at help@homelia.online.
Email is the most reliable way to contact the support team, as it allows detailed documentation of requests. When sending an email, customers are encouraged to include their order number (if applicable), full name, and a brief description of their inquiry to help expedite the resolution process.

Phone Support
Customers who prefer direct communication can contact Homelia by phone at +1 (614) 351-2175 during operating hours. Calls are answered in the order they are received. If all representatives are occupied, customers may leave a voicemail with their name, contact information, and a summary of the reason for their call. The team returns calls as promptly as possible within regular business hours.

Mailing Address
Homelia’s registered business address is:
3001 Azelda St, Columbus, Ohio 43224, United States
This address can be used for official correspondence such as returns, exchanges, or written inquiries. Customers are encouraged to use the tracking option when mailing items or documents to ensure that shipments can be verified upon receipt.

Nature of Inquiries

Homelia encourages customers to reach out for any of the following reasons:

Questions about product specifications or stock availability.
Order tracking updates or clarification on shipping timelines.
Assistance with return, exchange, or refund requests.
Support with payment verification or billing inquiries.
General feedback regarding website functionality or service experience.

All inquiries are reviewed by the appropriate department to ensure accurate and helpful responses. Homelia’s support team maintains communication records to improve quality and track customer service consistency.

Communication Standards

Homelia follows a structured communication process to ensure that customers receive accurate and respectful assistance. Every interaction is managed by trained staff members who prioritize clarity and factual information over persuasion or promotion. The support team does not engage in sales tactics; instead, it focuses entirely on resolving customer needs based on store policies and factual data.

The business commits to providing written confirmation where needed, such as for return authorizations, refund updates, or special instructions. Customers are encouraged to retain all communication records until their inquiry or transaction is fully resolved.

Response Time and Escalation

Homelia strives to respond to all inquiries within a reasonable time frame. In most cases, responses are provided within one business day for general inquiries and up to three business days for more detailed requests requiring verification.

If a customer believes their concern has not been properly addressed, they may request an escalation. Escalated matters are reviewed by a senior representative or management team to ensure that a final, fair resolution is provided.

Data Protection in Communication

Homelia handles all customer information in accordance with its Privacy Policy. Personal data such as email addresses, phone numbers, or postal details provided for communication purposes are used exclusively for support and order management. The store does not disclose or sell customer information to third parties.

Sensitive information (such as payment details) should never be shared via email or phone, and the support team will never request such information for verification. Customers are advised to only provide order-related references and general contact details when reaching out.

Customer Feedback and Suggestions

Homelia values all forms of feedback from customers. Comments and suggestions about products, services, or the website’s usability are always welcome. Constructive feedback helps the business identify potential areas for improvement and maintain transparency.

Homelia does not offer incentives or compensation for positive feedback; however, all feedback is reviewed and recorded objectively. This ensures that both positive and critical input contribute to continuous improvement.

Contact Best Practices

For faster service, customers are encouraged to:

Include relevant details (order number, date of purchase, full name).
Describe their concern clearly in one message or call.
Use the same communication thread when following up.
Allow the team the standard response window before sending a second inquiry.

By following these practices, customers help ensure that their questions are answered efficiently and accurately.

Business Details
Business Name: Homelia
Business Hours: Monday to Friday (9 AM to 5 PM) (GMT-05:00)
Business Phone: +1 (614) 351-2175
Business Email: help@homelia.online
Business Address: 3001 Azelda St, Columbus Ohio 43224, United States