Privacy Policy

Homelia values transparency in how information is collected, used, and protected. This Privacy Policy explains what types of personal information are gathered from customers, how it is processed, and how it is handled in compliance with general privacy and security standards. The policy applies to all online visitors, customers, and anyone interacting with the website or customer service channels.

1. Information Collection

Homelia collects information necessary to process orders, communicate with customers, and maintain service functionality.
Collected data may include:

  • Basic contact information such as name, email address, phone number, and billing or shipping address.

  • Order details including items purchased, payment confirmation, and transaction dates.

  • Technical data such as device type, browser version, and IP address, used only to maintain site security and optimize usability.

  • Any communication history between the customer and Homelia, including email or phone correspondence, for service reference.

Only relevant data is requested and used for operational purposes. Homelia does not intentionally collect data from individuals under the age of 18.

2. Use of Information

All collected information is used exclusively to provide, support, and improve Homelia’s services. Typical purposes include:

  • Processing orders and payments.

  • Providing delivery updates and transaction confirmations.

  • Responding to customer inquiries or support requests.

  • Maintaining accurate records for business operations and legal compliance.

  • Monitoring website performance and preventing misuse or unauthorized activity.

Customer data is not used for unrelated marketing, reselling, or promotional messaging without explicit consent.

3. Data Sharing

Homelia shares limited information only with service providers essential to complete customer transactions. These may include payment processors, delivery carriers, and technical service platforms.
Each service provider receives only the data required to fulfill its specific function, and all providers are expected to handle the data securely and in accordance with applicable privacy regulations.

Homelia does not sell, rent, or trade customer information with any unrelated third party.

4. Payment Security

All payments are processed through secure third-party gateways such as Visa, Mastercard, American Express, UnionPay, and Google Pay. Homelia does not store, view, or access complete card details.
Payment information is encrypted during transmission and handled directly by the payment processor under their respective compliance standards.

5. Cookies and Tracking

Homelia uses cookies only for functionality and analytics. Cookies allow the website to remember preferences such as cart contents, browsing session status, and language settings.
Cookies do not collect sensitive information and may be disabled through the customer’s browser settings without affecting general access to the website, though some functions (such as checkout) may become limited.

6. Customer Rights

Customers have the right to:

  • Request access to personal data stored by Homelia.

  • Request correction of inaccurate information.

  • Request deletion of their personal data, unless retention is required by law or for active order processing.

  • Withdraw previously given consent for optional data uses.

Requests regarding personal data can be made through help@homelia.online. Homelia will verify identity before making changes to protect customer privacy.

7. Data Retention

Homelia retains customer data only for as long as necessary to complete transactions, maintain financial records, and comply with legal or regulatory requirements.
When data is no longer required, it is permanently removed from the system or securely anonymized for analytical purposes.

8. Data Security Measures

Appropriate administrative, physical, and technical measures are used to safeguard customer information from unauthorized access, alteration, or destruction. This includes restricted employee access, encryption for stored data, and regular monitoring of systems to detect vulnerabilities.
While no online system can be guaranteed completely secure, all reasonable efforts are made to maintain protection and confidentiality.

9. Email Communication

Homelia may send transactional emails related to orders, shipping updates, or account verification. Customers may also receive occasional policy or service notifications.
Homelia does not send unsolicited marketing emails. Customers who subscribe voluntarily can withdraw consent anytime by contacting support.

10. Third-Party Links

Homelia’s website may contain links to third-party websites for convenience, such as payment processors or product information pages.
These external sites operate under their own privacy practices, which may differ from Homelia’s policy. Customers are encouraged to review external privacy policies before interacting with those websites.

11. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in business processes, legal requirements, or security improvements. Updates will be posted on this page with a revised effective date. Continued use of the website after updates constitutes acknowledgment of the new version.

12. Contact for Privacy Concerns

Customers may contact Homelia directly for any privacy-related inquiries, data requests, or clarifications about how personal information is handled. The support team reviews and responds to all privacy concerns during working hours.

Business Details
Business Name: Homelia
Business Hours: Monday to Friday (9 AM to 5 PM) (GMT-05:00)
Business Phone: +1 (614) 351-2175
Business Email: help@homelia.online
Business Address: 3001 Azelda St, Columbus Ohio 43224, United States

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