Payment Policy
This Payment Policy describes how payments are processed, which methods are accepted, and what customers can expect during and after placing an order with Homelia. The purpose of this policy is to maintain clarity and trust in all financial transactions conducted through the website.
1. Accepted Payment Methods
Homelia accepts a variety of secure and widely recognized payment methods. These include:
Visa
Mastercard
American Express
UnionPay
Google Pay
All payments must be completed online at the time of purchase. No cash or check payments are accepted.
2. Currency and Charges
All prices displayed on the website are listed in U.S. Dollars (USD). The total cost of each order includes the product price, applicable taxes, and a flat shipping rate of $30, as clearly stated before checkout.
Homelia does not apply any hidden fees or additional processing costs beyond what is displayed during the checkout process.
3. Payment Authorization
When a customer places an order, the selected payment method is authorized immediately. Once the payment is confirmed, the order enters the processing phase. Orders are not shipped until payment has been successfully received and verified.
In cases where authorization fails due to insufficient funds, incorrect card details, or network issues, the customer will receive a notification and will need to reattempt the transaction.
4. Security of Transactions
All payment transactions are encrypted through secure third-party payment gateways. Homelia does not store or have access to complete card information such as card numbers, expiration dates, or security codes.
Payment processors are responsible for ensuring transaction compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Customers can verify the security of their session by checking for the “https://” prefix and the padlock icon in their browser’s address bar.
5. Order Confirmation
Once payment has been successfully processed, customers receive a confirmation email that includes:
The order number
Product details
Billing and shipping address
The total amount charged
The expected processing and delivery timelines
If a customer does not receive confirmation within a reasonable period after payment, they should contact customer support to verify the order status.
6. Failed or Declined Payments
In the event of a failed or declined payment, the system automatically cancels the pending order. Homelia does not reserve inventory for failed transactions.
Customers may attempt to reorder once the issue with their payment method has been resolved. Homelia cannot guarantee the availability of the same item or price after a failed payment.
7. Billing Information
Customers are required to provide accurate and complete billing information that matches the details on their payment method.
Incorrect billing details may cause delays or order cancellation. Homelia is not responsible for issues resulting from inaccurate or incomplete billing information submitted during checkout.
8. Payment Verification
To maintain payment security, Homelia may request additional verification if a transaction appears inconsistent or flagged by automated systems.
Verification may include confirming billing details, verifying contact information, or providing proof of identity. These measures are designed to prevent unauthorized transactions and protect both the customer and the business.
9. Cancellations and Refunds
Orders can only be cancelled if payment has been made but the order has not yet entered the shipping phase. Once an order is dispatched, cancellation is no longer possible.
Refunds for cancelled orders are issued through the same payment method used for purchase. Homelia initiates refunds within 14 business days of approving a cancellation or receiving a returned product.
10. Overpayments and Duplicate Charges
If an overpayment or duplicate charge occurs due to a system or banking error, Homelia will verify the transaction and refund the excess amount.
Customers should contact the support team with proof of duplicate billing so that verification and refund can be processed.
11. Taxes and Compliance
Applicable state and local taxes are calculated automatically at checkout based on the delivery address provided by the customer.
Homelia complies with relevant tax regulations and includes the total payable amount clearly before the order is finalized. Customers are responsible for reviewing all charges before confirming payment.
12. Payment Disputes
In the event of a payment dispute, Homelia encourages customers to reach out directly before initiating a chargeback or external complaint.
Direct communication allows the issue to be reviewed and resolved efficiently. Documentation such as receipts, order confirmations, and tracking details may be requested to process such inquiries.
13. Fraud Prevention
Homelia monitors transactions for signs of fraud or misuse. Any order identified as suspicious may be delayed, canceled, or refunded at Homelia’s discretion.
Such actions are taken only to ensure the protection of legitimate customers and prevent unauthorized use of payment methods.
14. Updating Payment Methods
Customers can update their preferred payment method during checkout. Once an order has been submitted and confirmed, the payment method for that specific order cannot be changed.
New payment details will apply only to future purchases.
15. Policy Modifications
Homelia may update this Payment Policy when necessary to comply with new regulations, payment provider requirements, or improvements in security systems.
All updates will be published on this page, and the revised version will replace the previous one immediately upon posting.
16. Contact for Payment Inquiries
For questions related to payments, refunds, or billing discrepancies, customers can reach Homelia’s support team during business hours for direct assistance.
Every inquiry is documented and reviewed to ensure fair handling and proper resolution.
Business Details
Business Name: Homelia
Business Hours: Monday to Friday (9 AM to 5 PM) (GMT-05:00)
Business Phone: +1 (614) 351-2175
Business Email: help@homelia.online