Return & Refund Policy
This Return & Refund Policy explains how Homelia handles product returns, exchanges, and refunds. It is designed to ensure complete clarity and fairness for all customers who wish to return or exchange items purchased through the Homelia online store.
By placing an order, customers agree to the terms outlined in this policy. Homelia recommends reviewing this page before completing a purchase to understand all return and refund conditions.
Return Eligibility
Homelia accepts returns for both defective and non-defective products. Customers may return any item within 60 days from the date of delivery, provided it meets the conditions listed below:
The product must be in its original condition, with all parts, accessories, and packaging intact.
Furniture showing signs of use, assembly damage, or modification may not qualify for return unless found defective.
The customer must include proof of purchase, such as the order number or confirmation email, when submitting a return request.
Items returned after the 60-day window are not eligible for a refund or exchange.
Return Period
Customers have up to 60 days from the date of delivery to initiate a return request. The return request must be made in writing by contacting help@homelia.online or by calling +1 (614) 351-2175 during business hours.
After approval, the customer will receive detailed return instructions, including the return address and next steps.
Accepted Reasons for Return
Homelia accepts returns for the following reasons:
The product arrived defective or damaged.
The wrong product was shipped.
The customer is not satisfied with the purchase or changed their mind (non-defective return).
Both defective and non-defective returns are accepted under this policy.
Exchanges
Homelia also accepts exchanges for eligible items within the 60-day window. Exchanges may be processed when:
The customer prefers a replacement for a defective item.
The customer wishes to exchange a product for another style or variation of similar value (subject to availability).
Exchange requests are handled under the same review process as returns. Once the original item is received and inspected, the replacement is shipped to the customer.
Condition of Returned Items
To ensure eligibility for a full refund or exchange, items must be returned in their original condition. This includes:
Original packaging, labels, manuals, and parts.
No signs of wear, damage, or misuse.
No missing components or modifications.
Items returned with visible damage, missing accessories, or improper packaging may result in partial refunds or rejection of the return.
Return Process
Customers should follow the steps below to initiate a return:
Contact Homelia’s support team via email or phone to request a return authorization.
Provide the order number, reason for return, and photographs if the product is damaged or defective.
Once approved, customers will receive instructions on where to send the returned item.
Ship the item using a trackable shipping service. Customers are responsible for providing tracking information to confirm shipment.
Return Shipping Costs
The customer is responsible for the cost of the return shipping label, unless the product is defective or incorrect due to an error in fulfillment.
Homelia recommends using a trackable shipping method to ensure the returned item reaches the designated return location safely.
The company is not responsible for lost or untraceable return shipments.
Return Label
Arranging Return Label is Customer’s Responsibility.
No Restocking Fees
Homelia does not charge any restocking fees for returned items. Customers receive a full refund of the product’s purchase price, subject to condition verification.
Refund Timeline
Refunds are processed within 14 business days after Homelia receives and inspects the returned item.
The refund is issued to the same payment method used at the time of purchase. Customers will receive an email confirmation once the refund has been initiated.
Depending on the payment provider, it may take additional days for the refund to reflect in the customer’s account.
Non-Returnable Items
Certain items may not be eligible for return, including:
Products that have been used, modified, or damaged after delivery.
Items missing parts, packaging, or original accessories.
Customized or special-order furniture items.
If an item does not qualify for return, Homelia will inform the customer before shipping the product back to them.
Damaged or Defective Products
If an item arrives defective, damaged, or missing parts, customers should notify Homelia immediately with clear photos of the issue.
After review, Homelia will assist in one of the following ways:
Send a replacement item.
Offer an exchange for a similar product.
Approve a refund according to the product’s condition and availability.
All claims must be made within the 60-day return window.
Incorrect or Wrong Item Received
If the wrong item is received, Homelia will cover the return shipping cost and arrange a replacement or refund.
Customers should contact support with order details and photos of the incorrect product to resolve the issue efficiently.
Return Approval and Inspection
Once the returned item reaches the Homelia return center, it is inspected for compliance with this policy.
The inspection includes checking the condition of the item, packaging, and accessories. Customers are notified by email once the review is complete.
Partial Refunds
Partial refunds may apply in certain cases, such as:
Items returned with missing components.
Items showing signs of damage not caused by transit or manufacturing.
Returns received beyond the approved 60-day window but accepted under exceptional circumstances.
Homelia will communicate any deductions before processing a partial refund.
Refund Method
Refunds are always processed to the original payment method used during checkout.
If that payment method is no longer valid, the customer must inform Homelia before refund approval. In such cases, an alternate refund arrangement may be reviewed and confirmed in writing.
Lost or Missing Returns
If a return shipment is lost in transit, customers must contact their chosen carrier and provide tracking details to assist in locating the package. Homelia cannot issue a refund for unverified or untraceable returns.
Policy Exceptions
Homelia reserves the right to review exceptions to this policy on a case-by-case basis when unique or unforeseen circumstances arise. Any exceptions granted are communicated in writing for transparency.
Contact for Returns
Customers can contact Homelia’s customer support team for assistance with returns, refunds, or exchanges during standard business hours.
Every request is documented and handled carefully to ensure timely and fair resolution.
Business Details
Business Name: Homelia
Business Hours: Monday to Friday (9 AM – 5 PM) (GMT-05:00)
Business Phone: +1 (614) 351-2175
Business Email: help@homelia.online
Business Address: 3001 Azelda St, Columbus Ohio 43224, United States