Shipping Policy

This Shipping Policy outlines how Homelia processes, packages, and delivers orders within the United States. It provides complete transparency regarding shipping costs, timelines, and responsibilities to ensure customers have a clear understanding of how and when their furniture will arrive.

1. Shipping Coverage

Homelia currently ships orders only within the United States. Deliveries outside the U.S. are not available at this time. Orders placed with an address outside the service area will be canceled and refunded.

2. Flat Shipping Rate

All orders are subject to a flat shipping rate of $30. This charge covers order handling, packaging, carrier costs, and delivery to the customer’s specified address. The shipping cost remains fixed regardless of destination or order size within the United States.

3. Processing Time

Homelia’s standard processing time is 1–3 business days from the date an order is confirmed.
Orders placed before 5 PM (GMT-05:00) are processed the same day whenever possible. Orders placed after this cutoff time are processed the next business day.

During high-volume periods, such as holidays or large promotional events, processing may take slightly longer, but every effort is made to ship within the stated timeframe.

4. Transit Time

After processing, orders typically reach customers within 3–4 business days through standard ground shipping.
Transit times may vary depending on the customer’s location, weather conditions, or carrier delays, but Homelia works closely with its delivery partners to maintain reliable and consistent shipping performance.

5. Total Delivery Timeline

The total delivery window is approximately 4–7 business days, combining both processing and transit periods.
Customers receive tracking details by email once their order has been shipped, allowing them to follow the delivery progress in real time.

6. Tracking and Notifications

Each shipment includes a tracking number sent to the customer’s registered email address. Tracking information becomes active once the carrier scans the package into its network.
If a customer does not receive tracking details within three business days after placing an order, they should contact support for assistance.

7. Delivery Methods

Homelia uses reliable national carriers for deliveries. Packages are shipped to the customer’s provided address as entered at checkout.
It is important that customers ensure the address and contact information are correct before submitting an order, as changes cannot be made after dispatch.

8. Failed Deliveries or Incorrect Addresses

If a delivery attempt fails due to an incorrect or incomplete address, the package may be returned to Homelia or held by the carrier.
Customers are responsible for reviewing their address accuracy before order submission. If a reshipment is needed, the customer may be responsible for additional delivery costs.

9. Order Status and Delays

While Homelia strives to meet all estimated delivery times, occasional delays can occur due to carrier capacity limits, severe weather, or logistical constraints.
If a delay occurs, customers are informed via email and can track updates through the carrier’s system. Homelia monitors delayed shipments closely until resolution.

10. Split Shipments

Orders containing multiple items may be shipped separately if inventory is located at different warehouses or requires special handling. Customers will receive individual tracking details for each parcel.
Split shipments do not affect the flat shipping rate — it remains $30 per order.

11. Damaged Packages

If a package arrives damaged, customers should record clear photos of the box and its contents before discarding any packaging material.
They must report the issue to Homelia’s support team within a reasonable time after delivery. The team will review the case and assist with a replacement, exchange, or return according to the Return & Refund Policy.

12. Delivery Confirmation

All deliveries require confirmation through the carrier’s tracking system. Some carriers may request a signature for high-value shipments.
Customers should ensure someone is available at the delivery address to receive the order during the estimated delivery period.

13. Missed Deliveries

If the carrier attempts delivery and no one is available to receive the package, the carrier may make another attempt or hold the package at a local facility for pickup.
Customers are responsible for monitoring their tracking status and contacting the carrier if re-delivery or pickup arrangements are needed.

14. Unclaimed Shipments

If a shipment is returned to Homelia because it was unclaimed or undeliverable, a reshipment can be arranged. The customer may be responsible for any additional delivery fees related to the new shipment.

15. Lost or Missing Packages

If a package is lost in transit or marked as delivered but not received, customers should contact support promptly.
Homelia will initiate an investigation with the carrier to determine the delivery status. Once confirmed, the case will be resolved in accordance with the store’s Return & Refund Policy.

16. Order Changes After Checkout

Once an order has been submitted and payment confirmed, Homelia cannot modify shipping details, item quantities, or delivery preferences.
If a critical error is detected before shipment, customers should contact support immediately to determine whether an adjustment can be made.

17. Responsibility After Delivery

Once an order is marked as delivered by the carrier, ownership transfers to the customer. Homelia is not responsible for packages stolen or misplaced after successful delivery confirmation.
Customers are encouraged to provide secure delivery locations or request signature confirmation when applicable.

18. Holidays and Weekends

Homelia processes and ships orders during standard business days — Monday through Friday, excluding public holidays. Orders placed over weekends or holidays are processed the following business day.

19. Contact for Shipping Support

For assistance with tracking numbers, delays, or other delivery-related inquiries, customers can reach the support team during business hours.
All communication is handled directly to ensure issues are addressed efficiently and with complete transparency.

Business Details
Business Name: Homelia
Business Hours: Monday to Friday (9 AM – 5 PM) (GMT-05:00)
Business Phone: +1 (614) 351-2175
Business Email: help@homelia.online
Business Address: 3001 Azelda St, Columbus Ohio 43224, United States